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I was looking at licensing numbers on a CUCM cluster last week and something didn't add up. More device licenses consumed than users who should have them. Not a huge gap — but enough to make me dig. So I asked Claude Code to check every phone's Owner User ID field against who actually controls the device — the controlled-device association in CUCM. A minute later it came back with 13 mismatches. 10 phones had a blank Owner User ID. A real user still had the device listed as their controlled device, but the owner field was just… empty. 3 more had their previous owners still listed — people who'd left the company. The phones had been reassigned, someone updated the controlled device list, but nobody went back and changed the Owner User ID. Continue reading I had a licensing overage I couldn’t explain, so I asked AI to investigate. |
Tag: Collaboration
Cisco SIP Gateway configuration: The Ultimate Guide
Connecting the Cisco IOS Voice Gateway to CUCM via SIP has been the preferred way to do it in the past couple of years.
The slowly dying H323 protocol (ISDN based) is not being developed anymore while SIP (HTTP based) became the industry standard for VoIP. So whenever PSTN connection is implemented via an IOS Voice Gateway, the choice should be really between SIP & MGCP.
This is how it’s done, step by step, using SIP.
Continue reading Cisco SIP Gateway configuration: The Ultimate Guide
How to punch SIP One Way Audio in the face
And why should you punch it in the face?
To be honest, mostly revenge…
Because one-way audio and no audio problems hurt.
Really bad.
Especially when they hit you by surprise, as they usually do.
Cisco Meeting Server training requirements
Since Cisco has bought Acano in late 2015 and turned it into their leading product for video conferencing, a lot of questions has been raised on both commercial and technical fronts.
Continue reading Cisco Meeting Server training requirements
5 Steps to ace Prime Collaboration Assurance deployment
Prime Collaboration Assurance deployments (PCA) became very popular since Cisco has started giving it away for free (standard version) with new orders. It is indeed a great tool for those who are willing to make the effort and make it so.
Are you?
Continue reading 5 Steps to ace Prime Collaboration Assurance deployment
4 New features for UCCX 11 & a huge one for UCCX 11.5
UCCX 11 has been around for a while now. 
And yet, some of us are deliberately
ignoring it,
and for a good reason. Continue reading 4 New features for UCCX 11 & a huge one for UCCX 11.5
Essential CSR 11.5 features. Part III- Unity Connection is in the mix
Copywriters, brace yourselves, Unity Connection 11.5 is coming!
After discussing version 11.5 of IM&P and CUCM its Unity Connection 11.5 turn.
Although no records were broken with the number of new features, there are definitely some new exiting ones. Here is a sneak peek of what Unity Connection 11.5 has to offer. Continue reading Essential CSR 11.5 features. Part III- Unity Connection is in the mix
Essential CSR 11.5 features. Part II – CUCM 11.5 in the spotlight
On how will CUCM 11.5 change our lives
After we picked in the IM&P new features the stage is ready for the main event.
CUCM 11.5 is available and it comes with some nice tweaks. Here are few. Continue reading Essential CSR 11.5 features. Part II – CUCM 11.5 in the spotlight
Essential CSR 11.5 features. Part I
CSR 11.5 is at our doorsteps and along with it some new exciting features.
The major categories that Cisco put its weight on are still user experience and ease of management and there are some good news to come with it. Continue reading Essential CSR 11.5 features. Part I