Have your itsp route the number over a different path. That’s what I suggested to our itsp and it resolved our issue.

I have the same problem to specific number that i dialing

Hi Joey,
How are you doing?
By your description, I presume that the fault is not with the number as “this happens at least once a week”, and i guess it happens with different numbers.
While troubleshooting, i don’t like to be presumptions so i check everything, especially in ambiguous faults like this.
So just make a call to the same number see if it’s working.
If it doesn’t it might be the number, if it does work, it would point the finger to your ITSP.
That being said..

It seems like the issue is with your ITSP, 503 Service Unavailable is a server error (all 5xx errors are).
This specific error means that the server can’t process SIP requests properly at this time.
And this is bad..

I would do the following:
1. Check how is the ITSP configured in CUBE. is it by name? IP address? Does it have a backup server? In most cases there should be, as it’s probable that COLT is working with more than one server.
So check you redundancy mechanism as 503 response should get the CUBE to try the next routing option.
2. Set up proper debug (debug ccsip messages) and logging for SIP messages on CUBE. just make a quick search on google on how to set up logging for your environment.
It would usually include not logging to console, enlarging the logging buffer and depending on the load on the router, sending the logs to external server.
After that is done, i would check daily in the log files for 503 messages and look for common ground by observing CUBE’s routing decisions, ITSP responses and general call flow for the conversation.
3. Open a case with you ITSP, which you already did 🙂
Let me know how it went.

ME again :). From time to time our users have issues dialing a certain number at times (not all the time). For example today: User makes an out going call and we get back CCM_SIP_503_SERVICE_UNAVAILABLE from our COLT provider. But i couldn’t get a trace because the user didn’t notify me on time and didn’t want to retry the number. Is there any other ways troubleshoot? I have a ticket opened with our provider but this happens at least once a week with COLT.

Call flow below:

PHONE>CUCM>CUBE>ITSP-SBC
ITSP>CUBE>CUCM>PHONE

CUCM version 11.5.1.12900

37050976.002 |15:09:04.591 |AppInfo |SIPTcp – wait_SdlReadRsp: Incoming SIP TCP message from 10.129.170.3 on port 5060 index 101447 with 467 bytes:
[6979829,NET]
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/TCP 10.129.177.6:5060;branch=z9hG4bK32ee56b607e29
From: “USER” ;tag=2332481~075c849e-380e-4814-b788-e1624262b61d-97134013
To: ;tag=F8AFEFAC-26FD
Date: Tue, 12 Sep 2017 14:09:04 GMT
Call-ID: eda58580-9b71ea80-28333-6b1810a@10.129.177.6
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.4.3.M3
Content-Length: 0

Hi Jason,

The concept is quite similar to configuring the CUBE.
The ITSP should provide you with your DID number, username and password.
These are the only authentication parameters, it doesn’t matter if you try to register with a SBC or a SIP client.
Just enter the parameters in the right place and you are good to go. The Domain field is usually the FQDN/IP of your ITSP servers (similar to realm in CUBE).

Does that answer your question or is there a specific issue that you are facing?

Just wondering how did you register your softphone (the free MicroSIP) to the ITSP ?

Hi Joey,
Seems like to you got it right. The ITSP doesn’t send name information for the call.
You can show him the invite message that you receive.

Here you go! and thank you! I don’t see any caller name information that the carrier supposedly says it’s sending us:

og Buffer (120000 bytes):

013795: May 4 19:38:17.978: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:+442075500885@80.169.51.98:5060 SIP/2.0
Via: SIP/2.0/UDP 84.14.241.179:5060;branch=z9hG4bK02B375a5739bb16f051
From: ;tag=gK02303d47
To:
Call-ID: 1090680527_44656634@84.14.241.179
CSeq: 30947 INVITE
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,BYE,REGISTER,REFER,INFO,SUBSCRIBE,NOTIFY,PRACK,UPDATE,OPTIONS
Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay, multipart/mixed
Contact:
Supported: timer,100rel
Session-Expires: 1800
Min-SE: 90
Content-Length: 308
Content-Disposition: session; handling=required
Content-Type: application/sdp
–More–
v=0
o=Sonus_UAC 26122 20188 IN IP4 84.14.241.179
s=SIP Media Capabilities
c=IN IP4 84.14.241.175
t=0 0
m=audio 7520 RTP/AVP 8 18 2 101
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:2 G726-32/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
a=ptime:20

013796: May 4 19:38:17.982: //-1/0EA05A149EDA/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=+13124895108
—– ccCallInfo IE subfields —–
cisco-ani=sip:+13124895108@84.14.241.179
–More– cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=sip:+442075500885@80.169.51.98:5060
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

013797: May 4 19:38:17.982: //-1/0EA05A149EDA/CCAPI/cc_api_call_setup_ind_common:
Interface=0x222BA730, Call Info(
Calling Number=sip:+13124895108@84.14.241.179,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=sip:+442075500885@80.169.51.98:5060(TON=Unknown, NPI=Unknown),
–More– Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
Incoming Dial-peer=1000, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=2657
013798: May 4 19:38:17.982: //-1/0EA05A149EDA/CCAPI/ccCheckClipClir:
In: Calling Number=sip:+13124895108@84.14.241.179(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
013799: May 4 19:38:17.982: //-1/0EA05A149EDA/CCAPI/ccCheckClipClir:
Out: Calling Number=sip:+13124895108@84.14.241.179(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
013800: May 4 19:38:17.986: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

013801: May 4 19:38:17.986: :cc_get_feature_vsa malloc success
013802: May 4 19:38:17.986: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

013803: May 4 19:38:17.986: cc_get_feature_vsa count is 1
013804: May 4 19:38:17.986: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

013805: May 4 19:38:17.986: :FEATURE_VSA attributes are: feature_name:0,feature_time:1060025984,feature_id:2523
013806: May 4 19:38:17.986: //2657/0EA05A149EDA/CCAPI/cc_api_call_setup_ind_common:
–More– Set Up Event Sent;
Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=(TON=Unknown, NPI=Unknown))
013807: May 4 19:38:17.986: //2657/0EA05A149EDA/CCAPI/cc_process_call_setup_ind:
Event=0x22763AD0
013808: May 4 19:38:17.986: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
Try with the demoted called number +442075500885
013809: May 4 19:38:17.986: //2657/0EA05A149EDA/CCAPI/ccCallSetContext:
Context=0x3F365670
013810: May 4 19:38:17.986: //2657/0EA05A149EDA/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 2657 with tag 1000 to app “_ManagedAppProcess_Default”
013811: May 4 19:38:17.986: //2657/0EA05A149EDA/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
013812: May 4 19:38:17.986: //-1/xxxxxxxxxxxx/CCAPI/ccGetMemPoolFromContainer:
mempool not found from usrContainer(3EE42340)
013813: May 4 19:38:17.986: //-1/xxxxxxxxxxxx/CCAPI/ccCreateMemPoolInContainer:
Mempool(39F54464) created in usrContainer(3EE42340)
013814: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/ccCallSetupRequest:
Destination=, Calling IE Present=TRUE, Mode=0,
Outgoing Dial-peer=2000, Params=0x3F360020, Progress Indication=NULL(0)
–More– 013815: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/ccCheckClipClir:
In: Calling Number=sip:+13124895108@84.14.241.179(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
013816: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/ccCheckClipClir:
Out: Calling Number=sip:+13124895108@84.14.241.179(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
013817: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/ccCallSetupRequest:
Destination Pattern=+44207550.T, Called Number=+442075500885, Digit Strip=FALSE
013818: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/ccCallSetupRequest:
Calling Number=sip:+13124895108@84.14.241.179(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=+442075500885(TON=Unknown, NPI=Unknown),
Redirect Number=, Display Info=
Account Number=+13124895108, Final Destination Flag=TRUE,
Guid=0EA05A14-3038-11E7-9EDA-97A1D093B2D2, Outgoing Dial-peer=2000
013819: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/cc_api_display_ie_subfields:
ccCallSetupRequest:
cisco-username=+13124895108
—– ccCallInfo IE subfields —–
cisco-ani=sip:+13124895108@84.14.241.179
cisco-anitype=0
–More– cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=+442075500885
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

013820: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x222BA730, Interface Type=3, Destination=, Mode=0x0,
Call Params(Calling Number=sip:+13124895108@84.14.241.179,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=+442075500885(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
–More– Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=2000, Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
013821: May 4 19:38:17.990: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

013822: May 4 19:38:17.990: :cc_get_feature_vsa malloc success
013823: May 4 19:38:17.990: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

013824: May 4 19:38:17.990: cc_get_feature_vsa count is 2
013825: May 4 19:38:17.990: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

013826: May 4 19:38:17.990: :FEATURE_VSA attributes are: feature_name:0,feature_time:1060029792,feature_id:2524
013827: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/cc_api_event_indication:
Event=101, Call Id=2657
013828: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/cc_api_event_indication:
Event Is Sent To Conferenced SPI(s) Directly
013829: May 4 19:38:17.990: //2658/0EA05A149EDA/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1
013830: May 4 19:38:17.990: //2658/0EA05A149EDA/CCAPI/ccCallSetContext:
Context=0x3F35FFD0
–More– 013831: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/ccSaveDialpeerTag:
Outgoing Dial-peer=2000
013832: May 4 19:38:17.990: //2658/0EA05A149EDA/CCAPI/ccGetMediaClassTag:
media class tag 0
013833: May 4 19:38:17.990: //2658/0EA05A149EDA/CCAPI/ccSetMediaclassIp2ipTags:
media class tags set: NR 0, ASP 0
013834: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/ccGetMediaClassTag:
media class tag 0
013835: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/ccSetMediaclassIp2ipTags:
media class tags set: NR 0, ASP 0
013836: May 4 19:38:17.990: //2658/0EA05A149EDA/CCAPI/ccGet_xc_nr_asp_info:
media class tags: NR 0, ASP 0
013837: May 4 19:38:17.990: //2657/0EA05A149EDA/CCAPI/ccGet_xc_nr_asp_info:
media class tags: NR 0, ASP 0
013838: May 4 19:38:17.990: //-1/xxxxxxxxxxxx/CCAPI/cc_is_cng_fax_detect_active:
Call Id 2657
013839: May 4 19:38:17.990: //2658/0EA05A149EDA/CCAPI/cc_api_event_indication:
Event=194, Call Id=2658
013840: May 4 19:38:17.990: //2658/0EA05A149EDA/CCAPI/cc_api_event_indication:
Event Is Sent To Conferenced SPI(s) Directly
013841: May 4 19:38:17.990: //2657/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

–More– 013842: May 4 19:38:17.990: cc_api_get_xcode_stream : 4982
013843: May 4 19:38:17.990: //2658/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

013844: May 4 19:38:17.990: cc_api_get_xcode_stream : 4982
013845: May 4 19:38:17.994: //2657/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

013846: May 4 19:38:17.994: cc_api_get_xcode_stream : 4982
013847: May 4 19:38:17.994: //2657/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

013848: May 4 19:38:17.994: cc_api_get_xcode_stream : 4982
013849: May 4 19:38:17.994: //2658/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

013850: May 4 19:38:17.994: cc_api_get_xcode_stream : 4982
013851: May 4 19:38:17.994: //2657/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

013852: May 4 19:38:17.994: cc_api_get_xcode_stream : 4982
013853: May 4 19:38:17.994: //2658/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

013854: May 4 19:38:17.994: cc_api_get_xcode_stream : 4982
013855: May 4 19:38:17.994: //2658/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

013856: May 4 19:38:17.994: cc_api_get_xcode_stream : 4982
013857: May 4 19:38:17.994: //2658/0EA05A149EDA/CCAPI/cc_api_call_proceeding:
–More– Interface=0x222BA730, Progress Indication=NULL(0)
013858: May 4 19:38:17.994: //2657/0EA05A149EDA/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 84.14.241.179:5060;branch=z9hG4bK02B375a5739bb16f051
From: ;tag=gK02303d47
To:
Date: Thu, 04 May 2017 19:38:17 GMT
Call-ID: 1090680527_44656634@84.14.241.179
CSeq: 30947 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.4.3.M3
Content-Length: 0

013859: May 4 19:38:17.998: //2658/0EA05A149EDA/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:+442075500885@10.129.177.6:5060 SIP/2.0
Via: SIP/2.0/UDP 10.129.170.3:5060;branch=z9hG4bK11DB2695
Remote-Party-ID: ;party=calling;screen=no;privacy=off
From: ;tag=573C7908-40F
To:
–More–
Date: Thu, 04 May 2017 19:38:17 GMT
Call-ID: EA2CB4D-303811E7-9EE097A1-D093B2D2@10.129.170.3
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 0245389844-0808980967-2665125793-3499340498
User-Agent: Cisco-SIPGateway/IOS-15.4.3.M3
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1493926697
Contact:
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 69
Session-Expires: 1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 294

v=0
o=CiscoSystemsSIP-GW-UserAgent 5218 1815 IN IP4 10.129.170.3
s=SIP Call
–More–
c=IN IP4 10.129.170.3
t=0 0
m=audio 21420 RTP/AVP 8 18 101
c=IN IP4 10.129.170.3
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

013860: May 4 19:38:17.998: //2658/0EA05A149EDA/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.129.170.3:5060;branch=z9hG4bK11DB2695
From: ;tag=573C7908-40F
To:
Date: Thu, 04 May 2017 19:38:18 GMT
Call-ID: EA2CB4D-303811E7-9EE097A1-D093B2D2@10.129.170.3
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0
–More–

013861: May 4 19:38:18.050: //2658/0EA05A149EDA/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.129.170.3:5060;branch=z9hG4bK11DB2695
From: ;tag=573C7908-40F
To: ;tag=220085~075c849e-380e-4814-b788-e1624262b61d-93086961
Date: Thu, 04 May 2017 19:38:18 GMT
Call-ID: EA2CB4D-303811E7-9EE097A1-D093B2D2@10.129.170.3
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Server: Cisco-CUCM11.0
Call-Info: ;x-cisco-video-traffic-class=DESKTOP
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-ID: 695d3efa00105000a0000041d292ecd6;remote=3269c712f9763d62ef7351deab220085
P-Asserted-Identity: “Mohammad Khan”
–More–
Remote-Party-ID: “Mohammad Khan” ;party=called;screen=yes;privacy=off
Contact: ;+u.sip!devicename.ccm.cisco.com=”SEP0041D292ECD6″
Content-Length: 0

013862: May 4 19:38:18.050: //2658/0EA05A149EDA/CCAPI/cc_api_call_alert:
Interface=0x222BA730, Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)
013863: May 4 19:38:18.050: //2658/0EA05A149EDA/CCAPI/cc_api_call_alert:
Call Entry(Retry Count=0, Responsed=TRUE)
013864: May 4 19:38:18.050: //2657/0EA05A149EDA/CCAPI/ccCallAlert:
Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)
013865: May 4 19:38:18.050: //2657/0EA05A149EDA/CCAPI/ccCallAlert:
Call Entry(Responsed=TRUE, Alert Sent=TRUE)
013866: May 4 19:38:18.050: //2657/0EA05A149EDA/CCAPI/ccCallNotify:
Data Bitmask=0x7, Call Id=2657
013867: May 4 19:38:18.054: //2657/0EA05A149EDA/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 84.14.241.179:5060;branch=z9hG4bK02B375a5739bb16f051
–More–
From: ;tag=gK02303d47
To: ;tag=573C7940-1C0A
Date: Thu, 04 May 2017 19:38:17 GMT
Call-ID: 1090680527_44656634@84.14.241.179
CSeq: 30947 INVITE
Require: 100rel
RSeq: 8625
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: “Mohammad Khan” ;party=called;screen=yes;privacy=off
Contact:
Server: Cisco-SIPGateway/IOS-15.4.3.M3
Content-Length: 0

013868: May 4 19:38:18.062: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
PRACK sip:+442075500885@80.169.51.98:5060 SIP/2.0
Via: SIP/2.0/UDP 84.14.241.179:5060;branch=z9hG4bK02B375b64dabb16f051
From: ;tag=gK02303d47
–More–
To: ;tag=573C7940-1C0A
Call-ID: 1090680527_44656634@84.14.241.179
CSeq: 30948 PRACK
Max-Forwards: 70
RAck: 8625 30947 INVITE
Content-Length: 0

013869: May 4 19:38:18.066: //2657/0EA05A149EDA/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 84.14.241.179:5060;branch=z9hG4bK02B375b64dabb16f051
From: ;tag=gK02303d47
To: ;tag=573C7940-1C0A
Date: Thu, 04 May 2017 19:38:18 GMT
Call-ID: 1090680527_44656634@84.14.241.179
Server: Cisco-SIPGateway/IOS-15.4.3.M3
CSeq: 30948 PRACK
Content-Length: 0

013870: May 4 19:38:36.094: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
–More– Received:
UPDATE sip:+13124895108@10.129.170.3:5060 SIP/2.0
Via: SIP/2.0/UDP 10.129.177.6:5060;branch=z9hG4bK89684926fee
From: ;tag=220085~075c849e-380e-4814-b788-e1624262b61d-93086961
To: ;tag=573C7908-40F
Date: Thu, 04 May 2017 19:38:18 GMT
Call-ID: EA2CB4D-303811E7-9EE097A1-D093B2D2@10.129.170.3
User-Agent: Cisco-CUCM11.0
Max-Forwards: 70
Supported: timer,resource-priority,replaces
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 UPDATE
Session-ID: ab0ac024bf23b78f0527ddd1ab220092;remote=3269c712f9763d62ef7351deab220085
Call-Info: ;x-cisco-video-traffic-class=MIXED
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-Expires: 1800;refresher=uac
Min-SE: 1800
P-Preferred-Identity: “UK-VOICEMAIL”
Remote-Party-ID: “UK-VOICEMAIL” ;party=calling;screen=no;privacy=off
–More–
Contact:
Content-Length: 0

013871: May 4 19:38:36.098: //2658/0EA05A149EDA/CCAPI/cc_api_call_notify:
Data Bitmask=0x7, Interface=0x222BA730, Call Id=2658
013872: May 4 19:38:36.098: //2658/0EA05A149EDA/CCAPI/cc_api_get_ccm_detected:
CallInfo(ccm detected=FALSE)
013873: May 4 19:38:36.098: //2657/0EA05A149EDA/CCAPI/ccCallNotify:
Data Bitmask=0x7, Call Id=2657
013874: May 4 19:38:36.098: //2658/0EA05A149EDA/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.129.177.6:5060;branch=z9hG4bK89684926fee
From: ;tag=220085~075c849e-380e-4814-b788-e1624262b61d-93086961
To: ;tag=573C7908-40F
Date: Thu, 04 May 2017 19:38:36 GMT
Call-ID: EA2CB4D-303811E7-9EE097A1-D093B2D2@10.129.170.3
Server: Cisco-SIPGateway/IOS-15.4.3.M3
CSeq: 101 UPDATE
Allow-Events: telephone-event
–More–
Contact:
Content-Length: 0

013875: May 4 19:38:36.098: //2657/0EA05A149EDA/SIP/Msg/ccsipDisplayMsg:
Sent:
UPDATE sip:+13124895108@84.14.241.179:5060 SIP/2.0
Via: SIP/2.0/UDP 80.169.51.98:5060;branch=z9hG4bK11DCB6B
From: ;tag=573C7940-1C0A
To: ;tag=gK02303d47
Date: Thu, 04 May 2017 19:38:18 GMT
Call-ID: 1090680527_44656634@84.14.241.179
User-Agent: Cisco-SIPGateway/IOS-15.4.3.M3
Max-Forwards: 70
Supported: timer,resource-priority,replaces,sdp-anat
Timestamp: 1493926716
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 UPDATE
Contact:
Min-SE: 1800
Remote-Party-ID: “UK-VOICEMAIL” ;party=called;screen=no;privacy=off
–More–
Content-Length: 0

013876: May 4 19:38:36.110: //2657/0EA05A149EDA/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 80.169.51.98:5060;branch=z9hG4bK11DCB6B
From: ;tag=573C7940-1C0A
To: ;tag=gK02303d47
Call-ID: 1090680527_44656634@84.14.241.179
CSeq: 101 UPDATE
Contact:
Allow: INVITE,ACK,CANCEL,BYE,REGISTER,REFER,INFO,SUBSCRIBE,NOTIFY,PRACK,UPDATE,OPTIONS
Supported: timer
Session-Expires: 1800;refresher=uas
Content-Length: 0

013877: May 4 19:38:36.194: //2658/0EA05A149EDA/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
–More–
Via: SIP/2.0/UDP 10.129.170.3:5060;branch=z9hG4bK11DB2695
From: ;tag=573C7908-40F
To: ;tag=220085~075c849e-380e-4814-b788-e1624262b61d-93086961
Date: Thu, 04 May 2017 19:38:18 GMT
Call-ID: EA2CB4D-303811E7-9EE097A1-D093B2D2@10.129.170.3
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence, kpml
Supported: replaces
Server: Cisco-CUCM11.0
Call-Info: ;x-cisco-video-traffic-class=MIXED
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-Expires: 1800;refresher=uas
Require: timer
Session-ID: ab0ac024bf23b78f0527ddd1ab220092;remote=3269c712f9763d62ef7351deab220085
P-Preferred-Identity: “UK-VOICEMAIL”
Remote-Party-ID: “UK-VOICEMAIL” ;party=called;screen=no;privacy=off
–More–
Contact:
Content-Type: application/sdp
Content-Length: 246

v=0
o=CiscoSystemsCCM-SIP 220085 1 IN IP4 10.129.177.6
s=SIP Call
c=IN IP4 10.129.177.7
b=TIAS:8000
b=AS:8
t=0 0
m=audio 17672 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

013878: May 4 19:38:36.194: //2658/0EA05A149EDA/CCAPI/cc_api_caps_ind:
Destination Interface=0x0, Destination Call Id=-1, Source Call Id=2658,
Caps(Codec=0x4, Fax Rate=0x2, Fax Version:=0, Vad=0x2,
Modem=0x0, Codec Bytes=20, Signal Type=2)
013879: May 4 19:38:36.194: //2658/0EA05A149EDA/CCAPI/cc_api_caps_ind:
–More– Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
Playout Max=1000(ms), Fax Nom=300(ms))
013880: May 4 19:38:36.194: //2657/0EA05A149EDA/CCAPI/cc_api_caps_ack:
Destination Interface=0x0, Destination Call Id=2658, Source Call Id=2657,
Caps(Codec=g729r8(0x4), Fax Rate=FAX_RATE_VOICE(0x2), Fax Version:=0, Vad=OFF(0x1),
Modem=OFF(0x0), Codec Bytes=20, Signal Type=2, Seq Num Start=6893)
013881: May 4 19:38:36.194: //2657/0EA05A149EDA/CCAPI/cc_api_caps_ack:
Destination Interface=0x0, Destination Call Id=2658, Source Call Id=2657,
Caps(Codec=g729r8(0x4), Fax Rate=FAX_RATE_VOICE(0x2), Fax Version:=0, Vad=OFF(0x1),
Modem=OFF(0x0), Codec Bytes=20, Signal Type=2, Seq Num Start=6893)
013882: May 4 19:38:36.194: //2658/0EA05A149EDA/CCAPI/cc_api_event_indication:
Event=102, Call Id=2658
013883: May 4 19:38:36.194: //2658/0EA05A149EDA/CCAPI/cc_api_event_indication:
Event Is Sent To Conferenced SPI(s) Directly
013884: May 4 19:38:36.194: //2658/0EA05A149EDA/CCAPI/cc_api_call_connected:
Interface=0x222BA730, Data Bitmask=0x80000001, Progress Indication=NULL(0),
Connection Handle=0
013885: May 4 19:38:36.194: //2658/0EA05A149EDA/CCAPI/cc_api_call_connected:
Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
013886: May 4 19:38:36.198: //2658/xxxxxxxxxxxx/CCAPI/cc_api_ha_call_active_notify:
–More–
013887: May 4 19:38:36.198: call_info mainst_callID:0xA62, peer_callID:0xA61, confID:0x0, spi_type:4, media_flo_thru:1,num_streams:1, swmtpmsp_present:0

013888: May 4 19:38:36.198: //2658/xxxxxxxxxxxx/CCAPI/cc_api_ha_call_active_notify:

013889: May 4 19:38:36.198: stream[0]: callid:0xA62, media_passthrough:1
013890: May 4 19:38:36.198: //2658/0EA05A149EDA/CCAPI/cc_api_event_indication:
Event=110, Call Id=2658
013891: May 4 19:38:36.198: //2658/0EA05A149EDA/CCAPI/cc_api_event_indication:
Event Is Sent To Conferenced SPI(s) Directly
013892: May 4 19:38:36.198: //2658/0EA05A149EDA/CCAPI/cc_api_event_indication:
Event=206, Call Id=2658
013893: May 4 19:38:36.198: //2658/0EA05A149EDA/CCAPI/cc_api_event_indication:
Event Is Sent To Conferenced SPI(s) Directly
013894: May 4 19:38:36.198: //2658/0EA05A149EDA/SIP/Call/sipSPICallInfo:
The Call Setup Information is:

Hi Joey,
That’s an interesting one.
To get to the bottom of it, we would have to understand how the ITSP sends the information and see what CUBE does with it.
Can you please share the the debug ccsip messages output from CUBE for the call.
We actually only need the invite message coming from the ITSP and the Invite message going from CUBE to CUCM.